Last updated: January 5, 2026

Welcome to Viabrance, operated by Viabrance Music, LLC. We are committed to providing high-quality musical instruments and a trustworthy online shopping experience. Your satisfaction matters to us, and we aim to make returns and refunds transparent, fair, and hassle-free.

1. 30-Day Returns

We accept returns within 30 days from the date your order is delivered.

Items qualify for return if:

• They remain in original, sellable condition
• They include all parts, accessories, packaging, manuals, and tags
• They show no signs of intentional damage, heavy wear, or misuse
• The return is requested within the allowed window

2. Free Return Shipping

All eligible returns include:

• Free return shipping
• Free insurance coverage on high-value items (like guitars and amps)
• No hidden charges

3. No Restocking Fee

We guarantee:

• No restocking fee
• No handling or processing fees
• No penalty for changing your mind

4. Refund Approvals & Timeline

After we receive your return:

• Items are inspected within 2 business days
• Refund approval is confirmed via email
• Refunds are sent to the original payment method
• Estimated bank processing: 3–7 days (depends on provider)

5. Damaged or Defective Items

If an item arrives damaged or defective:

• You are eligible for a full refund or replacement
• We cover all return costs
• You may be asked to provide a photo/video proof of the issue (optional)
• We resolve claims within 5 business days

6. Order Errors

If you receive the wrong item due to our store’s error:

• We issue a pre-paid return label
• You receive a full refund or fast exchange
• Priority replacement is shipped with express handling

7. Cancellations Before Shipping

You may cancel your order before it is shipped, with:

• 100% refund guaranteed
• No cancellation fee
• Instant confirmation

8. Non-Eligible Returns

We do not accept returns for:

• Items marked as Final Sale
• Products returned with missing essential components
• Items damaged due to user misuse or negligence

Note: We do not sell final-sale guitars or accessories unless clearly labeled.

9. 30-Day Return Guarantees

We promise:

• 30-day money-back guarantee
• Free return shipping
• No restocking fee
• No final-sale items by default
• No hidden charges
• No re-packaging fee
• No restocking inspection fee
• No store credit-only refund (we allow real refunds)

10. Exchanges

We allow exchanges when:

• The item qualifies for return
• You prefer a different model, color, or brand
• The product is in stock

Exchange shipping includes:

• Free shipping on replacement for store errors
• Paid shipping on replacement for change-of-mind exchanges

11. Return Protection for Guitars

For guitars and fragile musical instruments:

• We provide shock-protected return packaging guidance
• We insure items during return transit at no cost
• We track the return until delivery confirmation

12. How to Start a Return

Contact our support team with:

• Order number
• Item name
• Reason for return (optional)

Support channels:
Email: contact@herfatzo.shop
Phone: +1 (249) 479-1452
Address: 430 Gavilan Pl NW, Albuquerque, NM 87107, USA

13. Shipping Estimates (Reference)

• Handling time: 1–2 business days
• Delivery time: 2–4 business days

14. Customer Rights & Satisfaction Commitment

Viabrance Music, LLC. ensures that:

• Returns are simple and stress-free
• Policies are honored without complicated conditions
• Customers feel confident buying premium instruments online