Last updated: January 5, 2026
At Viabrance, operated by Viabrance Music, LLC., we ensure fast and reliable shipping for musicians and guitar enthusiasts across the United States.
1. Order Processing
- All orders are processed within 1–2 business days (handling time)
- Processing may take slightly longer during promotional periods or holidays
- Once your order ships, you will receive a confirmation email with tracking details
2. Delivery Time
- Estimated delivery time after shipping: 2–4 business days
- Delivery estimates may vary depending on carrier delays, weather conditions, or location
- We currently ship within the United States
3. Shipping Costs
- Shipping fees (if applicable) are calculated at checkout
- Some items or promotions may include Free Shipping when clearly stated
4. Tracking Your Order
- Every shipped order includes a tracking number
- Tracking details are sent to the email used during checkout
5. Shipping Carriers
We work with trusted carriers to ensure safe delivery of guitars and musical equipment. The carrier is selected automatically based on:
- Delivery speed
- Item size/weight
- Protection requirements for fragile instruments
6. Packaging & Instrument Protection
For guitars and sensitive musical instruments:
- Items are packed with shock-protected, secure packaging
- Orders may include insurance coverage for high-value instruments
- We track shipments until confirmed delivery
7. Lost, Stolen, or Damaged in Transit
If your package is lost or arrives damaged:
- Contact us immediately
- We will assist you with a claim, refund, or replacement when eligible
- Resolution timeline: up to 5 business days
8. Order Cancellations
- Orders can be canceled for a full refund if they have not yet shipped
- Cancellation confirmation is sent by email
9. Business Contact for Shipping Support
Email: contact@herfatzo.shop
Phone: +1 (249) 479-1452
Address: 430 Gavilan Pl NW, Albuquerque, NM 87107, USA
Contact Page: Use our support page interface for faster assistance