FAQs — Frequently Asked Questions

1. Are the guitars original?

Yes. We offer instruments from trusted suppliers, ensuring authentic brands and reliable quality.

2. Do you ship across the United States?

Yes. We currently ship within the U.S. with secure, protective packaging for musical instruments.

3. How long does shipping take?

Orders are handled in 1–2 business days, with delivery estimated at 2–4 business days.

4. Can I track my order?

Yes. Every shipped order includes a tracking number sent via email after dispatch.

5. Do you accept returns?

Yes. We accept returns within 30 days of delivery for eligible items, including free return shipping and no restocking fees.

6. How long does a refund take?

Returns are inspected within 2 business days, refunds processed shortly after approval, with bank posting depending on your provider.

7. Can I exchange my guitar instead of refunding it?

Yes. Exchanges are available for eligible items if the requested model is in stock.

8. What if my order arrives damaged or defective?

We assist with a full refund or replacement when eligible. Our support team helps resolve claims quickly.

9. What payment methods do you accept?

We accept major secure card payments and other encrypted checkout options available at the time of purchase.

10. Do you store my card information?

No. We never store full card details. All payments are encrypted and processed securely by trusted payment providers.

11. Are there hidden fees at checkout?

No. We maintain transparent billing with no hidden or surprise charges.

12. Can I cancel my order?

Yes. Orders can be canceled anytime before shipping for a full refund at no cost.

13. Do you offer discounts on all guitars?

Not always. Promotions apply only to items clearly marked or included in active offers.

14. Can I contact a music expert for support?

Yes. Our team provides real assistance via email and phone for any product or order questions.